Everyone

Aspect Software

KitKat

Aspect Workforce Management Mobile provides immediate access for agents and supervisors to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide supervisors with the tools to track schedules, agent requests, as well as intra-day performance statics "on the go".

Agent Functionality:

View individual agent schedule data

View existing and add new Workforce Management Exception Requests

View personal account balance data

View agent productivity statics

Ability to receive push notifications on Workforce Management events

*If enabled through Workforce Management Notification Server

Supervisor Functionality:

View individual agent schedule data

View team schedule data

View existing and add new Workforce Management Exception Requests

View intra-day performance statistics

Send notifications to an individual agent or an entire team of agents

Ability to receive push notifications on Workforce Management Events

*If enabled through Workforce Management Notification Server

The Enterprise Edition includes the ability to receive and immediately take action on critical notifications from Aspect EQ Inform. These notifications include Overtime, Voluntary Time Off and Broadcast notifications.

 

*Additional services and installation required for this functionality.

*The application requires the ability to access an internet connection in order to receive push notifications as well as any other activity and functionality (view schedules, make requests, etc.)

Aspect WFM Mobile - Enterprise

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